Shipping policy
If you’re a new customer, we might contact you to verify your information. This is just to ensure all your details are accurate, so your parcel arrives without any issues. Please note, this verification process may result in delaying a same day dispatch.
Your order will be dispatched in 1-2 business days (any order that includes a preorder item will be dispatched once it has arrived in the office). During busy promo sale periods this can fluctuate 1-3 business days extra depending on volume of orders.
All Australian orders are shipped via Australia Post and should arrive in 2-3* days for metro areas, and 4-11* days for regional areas within Australia. Australian customers can also check delivery estimates with Australia Post.
Please note during big sale peak periods, the courier network may also experience delays due to high volume of parcels being sent by other businesses as well. We are not responsible for any delays caused by our couriers or factors outside of our control.
Take into account both, dispatch processing time and courier delivery time when placing an order.
Shipping Information
All costs and delivery timeframes are estimated.
AUSTRALIA
AusPost Standard
3-11 Business Days
$10.95 AUD
Free for Orders over $100
AusPost Express
2-8 Business Days
$14.95 AUD
Within Australia, standard delivery is free when your order is AUD $100 and above, otherwise it is only AUD $10.95! Express delivery is AUD $14.95.
Please note free shipping in Australia is only eligible on orders total exceeding AUD $100 after deducting the applied code/store credit/gift card. If your order total falls below AUD $100 after these deductions, shipping charges will apply.
International Shipping
** International Shipping fees are calculated at time of checkout **
NEW ZEALAND
AusPost Standard
8-12 Business Days
AusPost Express
2-5 Business Days
UNITED STATES
AusPost Standard
5-9 Business Days
AusPost Express
3-6 Business Days
CANADA
AusPost Standard
5-9 Business Days
AusPost Express
3-6 Business Days
UNITED KINGDOM / NORTHERN ISLAND
AusPost Standard
4-7 Business Days
AusPost Express
3-5 Business Days
IRELAND
AusPost Standard
7-12 Business Days
AusPost Express
5-10 Business Days
** ALL DELIVERY TIMEFRAMES ARE ESTIMATED **
PLEASE NOTE: You are responsible for paying any duties/taxes on your purchase. Fees are determined by the respective country's custom department. CALDERIN is not responsible for any additional taxes and customs charges that are requested during your shipment of your order.
The freight/shipping fee charged by our company solely covers the cost of shipping the item/s from our facility to the designated delivery address. It is important for customers to understand that this fee does not include any international taxes, customs duties, or any other fees that may be required by the destination country.
All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient. Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery. As customs policies vary widely from country to country, we highly recommend that our customers contact their local customs office for further information on the specifics of these charges.
We strive to ensure a smooth and transparent shipping process, but it is crucial for recipients to be aware of and prepare for any additional expenses that may occur. Understanding and complying with the destination country's customs regulations is essential to avoid delays or unexpected charges. We are always here to assist with shipping inquiries, but the liability for the parcel and any further fees, customs, or charges associated with its collection are solely the recipient's responsibility.